I placed an order without becoming a member, how can I initiate a return or exchange?
Click on Order Tracking from the menu at the top right https://www.notebookyedek.com/siparis-takip, fill in the blanks in the window that opens and click "Inquire".
When your order details appear, click "Create Support Request" for an exchange. Click create return request for a return.
After filling in the necessary information from the order tracking link, you can select the product in your order for which you want to perform an action.
You can return it as long as it does not lose its resaleability within 14 days.
The following products are not eligible for return or exchange.
*CPU GPU Fan
*LVDS Screen Data Cables
Error and incorrect shipments originated from our company, return/exchange shipping fee is covered by our company. In case of returns and exchanges due to placing an incorrect model order, change of mind, and other reasons, the shipping fee is covered by the receiver.
The originality of the products is specified in the brand section and descriptions.
Ever , our products are guaranteed. Warranty periods are specified on the relevant product detail pages.
Orders placed by 16:30 on weekdays and by 12:00 on Saturdays are shipped on the same day. Orders placed after the specified hours will be shipped the next day. There are no shipments on Sundays and official holidays.
Yes, we provide installation service. For detailed information, you can contact our customer service via WhatsApp or phone.
Our installment sale is not available yet.
No, we do not accept orders with cash on delivery payment method.
You can request a new product for items that have never been in our stock from the contact section, and for products that were previously in our stock but have run out, you can get detailed information about the next shipment of the product from our customer services.
If the product is within the warranty period, you can send it to our address in the contact section by paying the shipping fee with a copy of the invoice. Before sending, don't forget to open a warranty submission request from the customer requests section and add a note describing the defect along with the product.
Ask the courier to write a "Damage Detection Report" before receiving the package with damage. Since a "Damage Detection Report" cannot be written for received packages, the product is considered to be delivered intact. It is not possible to return or exchange.
